You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We may collect three main types of information related to you or your use of our products and services:
Depending on the Homie products and services you request, own, or use, not all of these types of information may be applicable to you.
When You Interact With Us Before Purchase
When you visit our website, stores and galleries, attend a Homie event, perform a test drive, contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, your products/services, or from third parties. For example, data we collect may include:
Information from or about you
Categories of Data: Contact Information.
Description: Your name, address, region, email, phone number, and contact preference.
Purpose and Legal Basis: To communicate with you, process your request, and provide products or services, based on consent or our contract with you.
Categories of Data: Communications or interactions.
Description: Your requests for information, calls, emails, or in-person communications, tours, newsletters, Homie events, and test drives.
Purpose and Legal Basis: To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you.
Categories of Data: Network activity information.
Description: Your device model, browser type, operating system, region, IP address, pixel tags, and cookies. Purpose and Legal Basis: Optimize website and app performance, based on either your consent, our contract with you, and/or our legitimate interests in improving user experience and security.
Categories of Data: Website analytics and personalization.
Description: When opted in, your user and profile information, website usage, including clicked links and buttons, scrolls, viewed pages, events, conversions, through JavaScript, pixel, web beacons, cookies, and similar technologies.
Purpose and Legal Basis: Optimize and improve website and app performance, tailor ad content and personalization. Such as creation of usage profiles, identification of audience groups and campaigns, conversion tracking, share data with our affiliates and marketing partners, based on either your consent, our contract with you and/or our legitimate interests in performing marketing activities.
We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms.
Cookies: Cookies are pieces of information that are stored directly on the computer or device you are using. When you visit our website, we use essential cookies to provide you with a service you have requested or when this is necessary for the functioning of our website. We also use optional analytical and marketing cookies in accordance with local law. This allows us to collect and store certain information on website visits to help us understand, for example, how many visits our website receives, which pages are the most popular, how many customers receive an error message, etc.
Allowing optional cookies lets us learn from your visit and develop an improved website experience for you and others. You can withdraw your consent at any time below. View Optional Cookies and partners uses.
If you are a Homie product or service owner, we may also collect other information from or about you, your energy product/service, or from third parties. We may collect such information either through remote access or in person (for example, during a service appointment). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.
Homie Account: Customers who purchase certain products may also create an account, which is hosted on our website. You can access your account to update the information from or about you in that account at any time. The information contained in your account may include:
Categories of Data: Order information.
Description: Your purchase details, order agreement, trade-in information, and other documents such as driver’s license or government identification.
Purpose and Legal Basis: To fulfill your request for products and services based on our contract with you.
Categories of Data: Financial information.
Description: Your payment method, bank account number, credit card details, financing or credit application information.
Purpose and Legal Basis: To process your payment for the product or service purchased based on our contract with you.
Categories of Data: Customer support activity.
Description: Customer interactions, date, resolutions, and.
Purpose and Legal Basis: To provide customer service and technical support based on our contract with you and our legitimate interests regarding customer satisfaction.
Categories of Data: Energy installation data.
Description: Home details, such as dimensions of your roof, electric system configuration, existing solar capacity, installation date, and energy serial number.
Purpose and Legal Basis: To fulfill your request for products and services based on our contract with you.
Categories of Data: Energy product data.
Description: Data regarding performance, usage, operation, battery efficiency, and condition of your energy product.
Purpose and Legal Basis: To provide you with services, security of functionality, and improve our products over time based on our legitimate interests.
Categories of Data: Energy diagnostic logs.
Description: Logs for identifying and troubleshooting unexpected software or connectivity issues, and other debugging log reports.
Purpose and Legal Basis: To triage and fix software or product issues (including remote diagnostics and support) based on our legitimate interests in ensuring product safety and performance.
Information Use By or For Us
We may use the information we collect from and about you for any of the following purposes
Additionally, if you use the Site to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity. This information is used to display advertisements for us on the Site or across other websites, mobile applications, social media or online services that you use.
We also may display interest-based ads through Facebook, Twitter/X, or other social media platforms or websites. This is done through the Facebook Custom Audiences, Twitter/X Tailor Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms. We do this only by sharing hashed information (which converts your email or phone number to a unique string of numbers and letters) that the social media platform then matches data against its own data for the limited purpose of serving advertisements (either directly to you or to other lookalike audiences). The matched and unmatched hashes are then deleted, and are not used for any other purpose.
For information on your choices with respect to interest-based ads, see the “Interest Based Advertising Choices” section below.
California residents may also take advantage of the following rights:
For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures:
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
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